By By Dr. Joyce Iyieke-Jaja
Abstract
The paper is on Artificial Intelligence (AI) and Conflict Management in the Work Place. It is an opinion paper. The introduction comprises a review of the meaning of artificial intelligence. This means the technology that enables computers to perform a variety of advanced functions. The paper did a conceptual review of Conflict Management, which was simply defined as a set of techniques utilized to identify and resolve or manage conflict in the work place. Tips for managing conflict were also elucidated and they include to; acknowledge the problem, gather enough necessary information, set guidelines, keep emotions out of it, which is best actualized using AI. The also discussed the several reasons of conflict in the work place. The paper concludes that AI can be effective for conflict management in the workplace in conjunction with the human element, as machines cannot replace humans. The machine is the products of human creation. The paper suggests that there should be the development of essential workplace skills, like giving and receiving feedback, and conducting regular meeting.
